Ombuds office assists with insurance disputes

Aggrieved insurance policy holders can find a reprieve at the office of the ombudsman for long-term insurance if they feel their complaints were not properly handled by their insurers.

The office of the ombudsman for long-term insurance usually deals with complaints related to life insurance. Their services are free of charge and insurers are bound by its rulings.

Complainants are encouraged to contact their insurers to try to resolve the problem before approaching the ombudsman.

If the problem remains unresolved, you may may then submit a complaint to the ombudsman in writing, by phone or by visiting its offices.

You will receive a letter of acknowledgment from the ombudsman and they will ask the insurer to submit a written response to the complaint within six weeks. The complainant will be afforded an opportunity to comment on the insurer’s response.

Once the investigation is completed a legally binding ruling will be issued. 

You can reach the ombudsman’s office at 0860-103-236 or email info@ombud.co.za